Legal
Terms
The rules we work under, in the order they come up.
Diagnostic
Flat $80 diagnostic. It is credited toward the repair if you approve the work.
Estimates
You get a written estimate before any part is ordered or any tool comes out. If you decline the repair, you owe the diagnostic fee and nothing else.
Warranty
90 days on labor and 365 days on parts from the date of the invoice. Genuine OEM parts only. The warranty covers the specific repair performed. It does not cover a different fault in the same appliance, damage from misuse, or damage from an unrelated failure elsewhere in the house.
Access and safety
Heavy built-in equipment has to be pulled to be worked on. Where flooring, cabinetry or an undersized opening makes that unsafe, we will stop and say so rather than force it.
Trademarks
Viking is a trademark of Viking Range, LLC, a Composition Brands company. Use of the name here is nominative only.
Scope
We accept work on Viking appliances only. We do not service, quote or advise on any other manufacturer's equipment.